FAQ and troubleshooting

Not to look around. The live demo, the first 2 papers in Paper Lab, the free preview pages of each Primer and KXAI on the demo papers all work without one. Sign in to open every Paper Lab paper, keep a history of what you've opened and use the full workspace.

A free account (Explorer) gets all 4 Paper Lab papers, KXAI, Researcher search and 60 Ask KinetixAI questions a day. Scholar and Professional plans, and individual Primers, are paid by UPI in INR: see Plans and prices. Free early access closed when paid plans launched; accounts that already have it keep it.

Google, yes: Continue with Google on the login page; an existing account with the same email is linked. Passkeys aren't available on accounts yet.

Signed out: Lost password? on the login page. Signed in: Sign-in methods → Change in your workspace. Either way we email you a link, valid for 1 hour. A Google-only account can set a password the same way (Set one).

Check your spam folder. The link works for 24 hours. If it's gone or expired, email [email protected] from that address.

Email [email protected] from your account email. Under our Privacy Policy we reply within 7 days and complete requests within 30 days. You can clear your recently visited list yourself in your workspace.

KXAI (the corner button, /ai/, the homepage box and kx ask) first searches a knowledge base generated from this site: the Paper Lab papers and their tabs, Primers, plans and limits, these docs, our policies and the conference list. Questions about KinetixAI are answered only from what it finds, cited as [1], [2] with links, and badged From KinetixAI docs. If nothing covers a product question, it says it doesn't know and points you here or to [email protected]. AI research questions the site doesn't cover get an answer badged General answer — not from KinetixAI sources, with no citations. Signed in, passages from your own Research RAG are searched too (uploads are coming soon). Ask KinetixAI: 20 questions a day without an account, 60 with a free account, 300 on Scholar and 1,000 on Professional. Details: KXAI.

KinetixAI itself, and AI and ML research: concepts, papers, conferences, the maths and systems behind them, quantum computing and careers in AI research. It declines politics, medical, legal or financial advice, homework in other subjects, unrelated coding help and personal information about people. See scope.

Personal data (emails, phone numbers, ID numbers) is removed, the topic is checked, and the question goes through a safety model (Llama Guard 3) before an open-weight model on Cloudflare Workers AI answers. The answer is checked by the safety model again before you see it. Retrieved text is treated as data, never as instructions. If the safety model is unavailable, clear harms are still refused by fixed rules and the outage is logged. Full list: Safety checks. Your questions aren't stored or used to train models; see the Privacy Policy and Responsible AI.

Check anything important. AI answers can be wrong, incomplete or out of date, even with sources. They're for learning and research, not professional, medical, legal or financial advice. Use thumbs down or Report answer under any answer that's wrong.

KXAI limits questions per day, per minute and per session. The message says which limit you hit, when you can ask again and what helps (a free account, a plan, or waiting). The numbers are in Limits.

None of the models answered. Wait a few seconds and ask again.

By UPI, in INR, once paid plans are switched on: start an order, pay from your UPI app, submit the 12-digit transaction ID, and we confirm it, usually within a few hours. Step by step: Pay with UPI.

No. A plan is one UPI payment for 1 or 12 months. Paying again for the same plan adds the time to your current end date; switching plans carries the remaining time over. See plan dates.

Not yet. Cards, netbanking and international payments are coming soon; UPI needs an Indian bank account.

Email [email protected] with the order reference and the 12-digit UTR. We refund to the UPI account it came from, normally within 7 working days. See Refunds.

Yes, once it's yours. Open the Primer (or Your primers in your workspace) and click Download PDF. The PDF is only available to accounts that own the Primer or have full access; everyone else can read the free preview pages online at /primers/<name>/. See Read it again later.

Only kx ask uses your KinetixAI account (and kx whoami shows which one). Everything else, from search and citations to the local library, local RAG and MCP, uses public APIs or runs on your machine. See API tokens and kx.

The token was revoked, expired, mistyped, or made before a password reset. Create a new one on your API tokens page and run kx login again.

Run kx doctor. If it doesn't help, email us the output of kx doctor --json. Never include your token.